About Us / FAQ's

HISTORIC SHIPS • WOODEN MODEL SHIP KITS • RESIN MODEL KITS • RC BOATS • TALL SHIPS

At Ages of Sail, we carry a full line of Scale Wooden Ship Model Kits, Fittings, Books, Tools, and Supplies. We have Card Model kits from Shipyard of Poland, Marto Swords, Domus Architectural Kits, Medieval Cannons and Weapons, Miniature Figures from Amati, and much, much more. 


Our stock of model ship kits include kits from Amati Model, Artesania Latina, Billing Boats, Caldercraft, Dumas, Dusek, Mantua, Disar, Panart, Sergal, Turk Model, Vanguard Models, Kolderstok, and many more.


We are the Amati Distributor for the USA and we carry everything Amati offers: Historic Ship Kits, Victory Model Kits, Figurines, Tools, and Fittings. Beginner to Advanced Ship Models, Ships in Bottles, and Other Special Models Not Seen Elsewhere.


Hobby stores and retailers please email us to find out how you can carry our products.

Our Vision

To be able to provide the largest selection of wooden ship kits when a customer wants it. We got into this business for the simple fact that wooden ship kits were not easily found and, when found, were of limited selection. 

If you find a kit or manufacturer we do not carry, please contact us and we will do our best to get them.

Our Business

We have been in business for over 7 years, and you can find a range of our kits from our authorized dealers and our online shop. And, of course, you can always call us to place your order. If you live in the San Francisco Bay Area, you can also come to our physical retail location to have a look around. Our business is built on a foundation of strength through satisfied customers and equally satisfied staff. We are honored that the vast majority of our business is through repeat customers or referrals.

FAQ's

What forms of payment do you accept?  

We accept all major credit cards and PayPal. We apologize but at this time we do not accept checks, money orders, or COD’s.

Is shipping refundable?

Once a package has gone out, shipping is non-refundable.

I’ve ordered multiple items, will they ship together?  

Yes, unless an item in your order is out of stock your order will ship at the same time. Orders may be shipped in multiple boxes depending on what was ordered, please pay attention to your tracking for more information.

Will I be notified if something is out of stock?

Yes, we will notify you via email if something is out of stock.

What is your return policy?

If you are not satisfied for any reason, you may return your purchase in original condition within 30 days for your money back or exchange.  There will be a 15% restocking fee of original purchase price on all model kits. Shipping is NOT refundable. 

Original condition means that no internal packaging has been opened and everything including the kit box itself is undamaged. All of our shipments are shipped with insurance. If upon delivery you see damage, notify us by email immediately. 

Any kit that has a sticker on the outside of the box stating that it is non-returnable once broken will not be accepted as a return or exchange if the seal is broken.

Authorization is needed for all returns and exchanges. Please email agesofsail@gmail.com for authorization. Any order that does not receive prior authorization may not be refunded and/or the process will take longer.

All refunds take up to 72 business hours to process. Longer wait times might occur during peak seasons.

If your order is damaged in any way during transit, take pictures of the box prior to opening it and email the photos to us immediately. You have 7 days after delivery to email us.

Please include a copy of your invoice or packing slip along with a copy of the emails so we can process the return. Any return shipped to us without these items may take longer to process.

Any order returned to us without prior authorization or after the 30 days will not be refunded or considered for exchange.

We will not process any returns over the phone.

We are not responsible for lost or stolen packages.

Can I change or cancel an order?

If you wish to cancel or change an order once it has been submitted, you must contact Customer Service via email - agesofsail@gmail.com within 24 hours of submission. We will make every effort to cancel the order when possible. We are not able to change or cancel orders that have already been shipped.

Items cannot be added into an order once it is placed. Please place a second order and choose “free in store pickup”, we will then combine your orders. Please note that if the addition incurs additional shipping beyond what was already paid, you will be responsible for the additional shipping cost.

Are all of the items on your site available and is the information accurate?

We do our very best to try and make sure that all of the items marked “In Stock” are available, but sometimes we make mistakes and something becomes unavailable quicker than we can mark it as such. If you order an item that is out of stock, we will notify you by email. 

Where are you located?

We are located in San Lorenzo, Ca. A small town in the heart of the San Francisco Bay Area.

Do you ship internationally?

Yes! There are very few countries we haven’t shipped to.

Can I visit your establishment?

We’d be happy to see you! We are normally open for walk in customers Monday through Friday from 9am to 3pm. However, due to COVID restrictions,we are not open to walk in business, we do have an option for curbside pick-up for online orders.

What are your operating hours?

Phones are answered Monday through Friday from 8:30am to 3:30pm PST. We have a 24/7 answering service for after hour calls.

Orders are shipped out Monday through Saturday.

Please note that we are closed for all major US holidays.

What is the best way to get in touch with you?

Email is always the best way to get in touch with us as we have staff that can answer email remotely. Our email address is agesofsail@gmail.com 

If you’d prefer calling, you can reach us at (510) 889-6000

Please note that it can take us up to 48 business hours to respond to emails during peak times of the year. We do our best to answer everyone as quickly and efficiently as possible.

What shipping services do you use?

Currently we use FedEx and USPS Priority (United States Postal System) to ship out packages.

I don’t like the price of shipping, will you ship with stamps?

While we understand the frustration of shipping costs, we do not currently ship via stamps. This is for your protection as well as ours as there is no way for either party to track the package if it gets lost.

Can I have my package picked up by my own shipping services?

With the exception of some wholesale accounts, we do not currently allow for personal courier systems to pick up packages. 

Where do you ship from? How long before I get tracking, and how long will my order take to arrive?

We currently ship from the San Francisco Bay Area in California. 

During normal operation hours, orders are generally shipped out within 24 hours. During peak seasons some orders may get slightly delayed. Any order that has been placed using an expedited service will have priority to ship out the same or next business day depending on the time of day the order was received.

The speed of delivery depends greatly on the shipping method chosen at checkout. Domestic orders shipped via USPS generally take between 2-7 business days, FedEx ground does not give an estimated time of delivery but is generally between 5-7 business days. Expedited services have guaranteed delivery slots and will vary depending on the speed chosen. 

Please note that delivery times and dates are estimations given and unless otherwise noted not a guarantee, we are not responsible for shipping times being later than expected.

We do not have warehouse staff on site 24/7 so please be patient with us if your order does not ship immediately. 

If a package goes missing, the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for lost packages

I placed my order over the weekend. Will it ship on Monday?

Generally yes, orders during peak seasons may take an additional day to get out, if you need something quickly please choose an expedited shipping service.

Can you ship to a different address than the Billing Address?

Of course!

I see a box that says “Coupon Code.” How do I get a coupon code?

Coupon codes are given out via emailed newsletter and our Facebook page, please sign up for the newsletter or follow us on Facebook for coupon codes and information on new products. 

Phone orders do not get the discount from coupon codes.

Do you take orders by email or phone?

While we can take orders over the phone, the safest and quickest method of placing an order is on our website. Phone orders are manually processed and during busy times are not processed as quickly as orders placed online.

We can also occasionally take orders via email and send you a PayPal invoice for payment. Please note that we will not offer this service during peak times of the year.

NEVER SEND CREDIT CARD INFORMATION OVER EMAIL. We cannot guarantee safety if you decide to email us any credit card information.

The item I’m interested in is marked “out of stock.” When will it be back in stock?

Most of our items are imported from Europe so therefore can take some time to come back into stock.

We place orders several times a year, but do not have a set schedule for ordering. Please just keep an eye out for items to be marked as in stock or follow us on Facebook for alerts as to when shipments come in.

Do you carry (insert item here)?

If it’s not on the site, then not at the moment. 

If you do have an interest in a product line we do not currently carry, please send us an email and we will see if we can get them in. Our goal is to provide the most complete selection possible so we are always interested in new lines. 

 

Still have questions? Feel free to email us!

Our Vision

To be able to provide any wooden ship kit when a customer wants it. We got into this business for the simple fact that wooden ship kits were not easily found and, when found, were of limited selection. If you find a kit or manufacturer we do not carry, please contact us and we will do our best to get them.

Our Business

Our Business We have been in business for over 7 years, and you can find a range of our kits from our authorized dealers and our online shop. And, of course, you can always call us to place your order. Our business is built on a foundation of strength through satisfied customers and equally satisfied staff. We are honored that nearly 70% of our business is through repeat customers or referrals.

© 2021 ages of sail